Service Technician | Mission Rock Residential

Essential Duties and Responsibilities
 Diagnose problems and needed repairs in the areas of HVAC, electrical, plumbing, swimming pools, carpentry, dry wall repair, exterior structures, and appliances.
 Ensures assigned work order requests are responded to promptly and professionally.
 Responsible for the completed preparation of vacant units for occupancy (unit turn/make-ready), according to specified timeline.
 Remove debris and ensure cleanliness of the grounds and amenities; including, but not limited to the pool/hot tub, playgrounds, sauna, common areas, dog park, and fitness center.
 Provide excellent customer service to prospective and current residents while promoting a quality living experience for all.
 Responds to on-call services during the assigned rotation, emergency maintenance work, or as needed due to staffing shortages.
 Inspect buildings to ensure safety and cleanliness, alerting the Service Manager and Property Manager immediately to items that need to be addressed.
 Assists management with the vendor bidding process as needed, scheduling and communicating with vendors and contractors.
 Participate in Company provided training as required.
 Comply with all Mission Rock Residential standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
 Responsible for snow removal, if applicable, according to Company policy.
 Attendance is imperative and this position will be required to maintain regular onsite hours.
 Accurately maintain key control system in accordance with Company procedure.
 Applying preventative measures as assigned to reduce the risk of future problems.
 Other duties as assigned.
Other Duties and Responsibilities
 Must maintain professional appearance and comply with prescribed uniform policy.
 Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate.
 Overtime may be required for this position.
 May be required to work weekends and non-traditional holidays.
 Must be reachable via phone or radio, except during approved time off.
 Some travel may be required.
 Consistently meet deadlines.
 Perform assigned work with recommended personal tools.

Job Qualifications
Knowledge:
 Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
 Comprehension of federal fair housing laws and any applicable local housing provisions.
 Ability to perform basic mathematical functions.
Skills:
 Good verbal and written communication skills.
 Strong organizational and time-management skills.
 Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people.
Ability:
 Ability to learn basic computer applications.
 Ability to multi-task, make quick and effective decisions, and analyze and resolve problems.
 Ability to maintain flexibility and creativity in a variety of situations.
 Ability to drive a motorized vehicle.
Education:
 High School diploma or equivalent.
 EPA, HVAC, CPO Certifications (pool) preferred.
Experience:
 Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.
Working Conditions:
 Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
 Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.
 Potential exposure to communicable diseases through frequent contact with public.
 Possible exposure to short-tempered or aggressive people.
 Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, and fire.
 Standing, walking, and/or sitting for extended periods of time.
 Frequent stooping, kneeling, crouching, feeling.
 Moderate climbing, balancing, crawling, reaching, pushing, pulling, lifting and talking, hearing, and smelling.
 Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
 Pronounced visual acuity (near and far) and field of vision.
 Ability to judge distances and spatial relationships.
 Ability to distinguish the differences or similarities in odors.
 Ability to lift and/or move an excess of 50 pounds or more.
 Ability to use standard maintenance equipment.
 Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
 Ability to tolerate stressful situations.
 Ability to work under minimal to moderate supervision.
Mission Rock Residential, LLC (MRR) is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or team members based on age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law.

Recommended Team Member Tool List:
1. Mission Rock Residential recommends Maintenance Team members bring their own basic hand tools needed to perform the maintenance tasks list in the job description. Tools are to be in good working condition and brought to work by the team member each workday.
2. The Company does not take ownership of team members’ tools and accepts no responsibility should they be lost or stolen.
A. 7" adjustable channelock pliers (insulated)
B. 9" linemen's pliers (insulated)
C. Wire cutter/crimper (insulated)
D. 7 piece nut driver set (insulated)
E. 8" crescent wrench
F. 12" hacksaw
G. Caulk gun H. 1" X 25' tape measure
I. Wire brush
J. Tin snips
K. 1 ½” putty knife
L. 5 piece insulated screwdriver set
M. Claw hammer
N. 7" vise grips
O. 10 piece insulated T-handle hex key set
P. Cordless drill
Q. AC clamp-on multi-amp meter
R. 2" tube cutter
S. Imp tubing cutter
T. Basin wrench
U. Pocket thermometer
V. Fin comb